GRIEVANCE REDRESSAL CELL  has been constituted to create a platform for stakeholders to point out their problems regarding academic and non-academic matters. Further, this cell is to improvise the student community by collecting valid suggestions from them and take the necessary steps to minimize the grievance measures if reported.

OBJECTIVE of the Grievance Redressal Cell

  • To express the policy to investigate and review complaints or grievances of students and Faculty
  • To create awareness of the availability of members for students and faculty to report grievances
  • To explore the cause of grievances
  • To sort out the reported grievance with effective solution

Definition: In these regulations, unless the context otherwise requires

  • “Act” means the University Grants Commission Act, 1956 (3 of 1956);
  • “aggrieved student” means a student who has any complaint in the matters concerned with the grievances defined under these regulations, and includes a person seeking admission to any institution of higher education;
  • “college” means any institution, whether known as such or by any other name, which provides for a course of study for obtaining any qualification from a university and which, in accordance with the rules and regulations of such university, is recognized as competent to provide for such course of study and present students undergoing such course of study for the examination for the award of such qualification;
  • “Commission” means the University Grants Commission established under section 4 of the UGC Act, 1956.
  • “grievances” include the following complaints of the aggrieved students, namely:
    • The demand of excess money other than that specified in the declared admission policy or approved by the competent authority to be charged by the institution;
    • Complaints of the students, from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Minority or Disabled categories;
    • Non-publication of prospectus/broucher, as specified;
    • Denial of quality education as promised at the time of admission or required to be provided;
    • Publishing any information in the prospectus, which is false or misleading, and not based on facts;
    • Delay in the conduct of examinations or declaration of results beyond that specified in the academic calendar;
    • On provision of student amenities as may have been promised or required to be provided by the institution;
    • Nontransparent or unfair evaluation practices;
    • Non-payment or delay in payment of scholarships to the eligible student that such institution is committed, under the conditions imposed by University Grants Commission, or by any other authority;
  • “Grievance Redressal Committee” means a committee constituted under these regulations
  • Higher Educational Institution” means a University within the meaning of clause (f) of Section 2, a college within the meaning of clause (b) of sub-section (1) of Section 12A, and an institution deemed to be a University declared under Section 3, of the University Grants Commission Act, 1956

Action Plan:

The complaint management mechanism is carried out in the following way in the institution

  • The department level grievances are attended by the concerned Class Advisors, Mentors, and Heads of the Department
  • The student coordinator and staff coordinators of Grievance Redressal Cell act as facilitators to communicate and sort out the grievances at the departmental level
  • Unresolved grievances at the departmental level are referred to the grievance Redressal Cell of the institution
  • Online redressal forms are available which is directed to the Head of the Institution
  • Students are encouraged to use the suggestion box placed on the campus to express constructive suggestions and grievances
  • The college assures students that once a complaint is made, it will be treated with confidentiality

For any Complaints, Queries & Assistance